FAQ
Frequently asked questions
Get answers to your most common questions.
???? How are screens protected during transport?
Each screen comes with:
- Anti-shock reinforced packaging
- Custom foam protection
- Screen protection film
- Additional timing to avoid movement
???????? Which countries do you deliver to?
We deliver to all countries of the European Union, with:
- Standard delivery within 5-7 working days
- Real-time parcel tracking
- Secure shock-proof packaging
✅ What is the guarantee of your screens?
All our Kuycon screens benefit from:
- A 2-year manufacturer warranty
- Replacement or repair in case of defect
- Dedicated technical assistance
- Exclusions for damage caused by the user
????️ Are they compatible with Mac and PC?
Yes, our Kuycon screens are fully compatible with:
- All Mac models
- Windows systems
- Linux computers
???? Are your screens suitable for design and retouching?
Perfectly! Our screens are designed for professionals with:
- Factory color calibration
- 100% colorimetric accuracy
- IPS plate for wide viewing angles
- Resolution and fidelity adapted to designers, photographers and designers
???? Do you offer after-sales service?
Yes, we propose:
- Free diagnosis
- Repair or exchange within 20 days (subject to product availability)
- Support for return costs in case of default
- Customized tracking of your application
Do you still have any questions?
If you do not find the answer to your question here, do not hesitate to contact us. We'll be happy to help you. Contact us